PRIVACY POLICY
Last Updated: 13 March 2025
This Website is owned and operated by Adloid Technologies Private Limited, alias Metadome.ai (“we”, “us”, “our” or “Metadome.ai”). We value our User’s privacy and are committed to protecting their Personal Information.
This Policy applies to Users of our Website. User (hereinafter referred to as “you” or “your”) includes:
- Visitor of the Website who accesses, views, and/or interacts with our Website,
- Visitor of the Website who avail any and/or all Services,
- Any person or entity that is registered with us to use/create the Services, or
- Third party partners as determined from time to time.
This Privacy Policy (hereinafter referred to as “Policy”) explains how we collect, use, disclose, and safeguard your Personal Information when you visit our Website. By “Personal Information”, we mean any information about an individual that identifies or can identify that individual personally - full name, personal contact numbers, residential address, email address, gender or date of birth to respond to queries and requests. It does not include information where the identity of individuals has been removed (i.e., anonymous data).
By using or accessing our Website or Services (“Services”, as defined below) in any manner, you acknowledge that you accept the practices and policies outlined in this Policy, and you hereby consent that we will collect, use, and share your information in a manner outlined in this Policy.
Our Services include:
- Platform Tools including Metadome.ai Cloud Editor, which Users use to create, collaborate and publish Metadome.ai hosted WebAR and immersive reality experiences using Metadome.ai Hosting Services (“Hosting Services” means the components of our Services that enable Users to create and publish third-party content hosted on servers registered/leased to Metadome.ai), and conversation bot powered by AI agents that leverages data, large language models (LLMs), and natural language processing (NLP) to understand, respond, and take action. This bot is equipped with tools to reply to a customer query via channels like web chat, email, text messages, WhatsApp.
- SDKs like our AR Engine, which Users use to create Self-Hosted and app-based experiences (“Self Hosted” means the components of our Services that enable Users to create and publish Third-Party content hosted on their servers).
- APIs that are integrated into User projects and platforms.
- Metadome.ai developed AR and VR experiences like those found in our Project Library or those used for marketing and support purposes which Users use as a resource to learn and develop from or to experience AR and VR.
- Marketing and Communications like our Metadome.ai website, which Users use to learn more about WebAR, WebVR, and Metadome.ai, our newsletter, and other email communication and documentation used to provide marketing and support of our Services. These marketing and communications may feature First-Party and Third-Party content.
Our Terms of Services (“Terms”) govern all use of our Services and, together with the Privacy Policy, constitute your agreement with us (the “Agreement”).
- INFORMATION COLLECTED AND HOW WE COLLECT THEM
- We collect the following types of information:
- Personal Information: Name, email address, phone number, address and any other information provided through forms, account registration, or customer service inquiries.
- Usage Data: IP address, browser type, device information, pages visited, and interaction with the website, date and time of access. information about the links clicked and pages viewed within the Website, and other standard server log information may be collected automatically by visiting the Website.
- Cookies and Tracking Technologies: We use cookies, beacons, pixel tags, local shared objects and similar tracking technologies to enhance user experience, track preferences, and analyze website traffic. You may control cookie preferences through your browser settings.
- Our Communications with the Users: We also collect information communicated to us via email or by phone. Among other things, we communicate with users on a regular basis via email, and we communicate by phone to resolve user complaints or take feedback or deliver the product(s). We reserve the right to send you notices for customer service reasons, including notices about your account or transactions.
- Information received from other sources
- The Website works closely with third parties (including but not limited to, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers). The Website will use the information received from such third parties to the extent of fulfilling its purposes.
- You may be given the option to access or register for any and all services through the use of a username and password (or any other identifier) for certain services provided by third parties (each, an “integrated service”), such as through the use of your Google account, accounts with payment systems or wallet providers, or otherwise have the option to authorize an integrated service to provide personal data to the Website. By authorizing the Website to connect with an integrated service, you authorize us to access and store your personal data that the integrated service makes available to this Website (including but not limited to name, email address(es), date of birth, gender, location and profile picture URL), and to use and disclose it in accordance with this Policy. Please review the terms of service, terms of use and privacy policies of each integrated service carefully before using their services and integrating with our Services. Please check your privacy settings on each integrated device to understand what personal data has been integrated with our services.
- Depending on the nature of dealings with you and/or the services provided, the Website may collect other types of personal data from third parties, including:
- personal data relating to any complaints you make or are made about you;
- personal data collected and held via financial or payment systems about the payment mechanism or method that you might use (including credit/debit card details) and the payments you may make for our services or any services procured or booked using the Website services;
- personal data collected by third-party marketing, survey and advertising service providers;
- personal data provided to any partners through which you create or access your account for the services, such as information provided to companies engaging in our corporate or other services, payment providers, social media services, on-demand media or services integrated with our services, or other websites (such as search engines) with which our services have been integrated;
- personal data which is accessible from your use of online sites or applications in which the Website has an interest (such as messages for the purposes of issuing and receiving one-time passwords and other device verification) and device-related or device-generated personal data. The latter might include your device details, device IDs, your location, network connections, network access and communication and session data. Location data may also be collected or derived from IP addresses, mobile numbers and network information.
- HOW WE USE YOUR INFORMATION
- We use your data for the following purposes:
- to operate, manage and enhance the functionality of our Website,
- to personalize your experience and improve our offerings,
- to tailor content and recommendations based on user preferences,
- to comply with applicable laws, enforce policies, and respond to legal requests,
- to send newsletters, promotional materials, and service updates, if opted in, or
- to detect and prevent fraud, unauthorized access, and other malicious activities,
- The Website will use information for our legitimate interests, where considered to not be overriding User rights:
- to administer the services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to keep the services safe and secure;
- for measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to improve the services to ensure that content is presented in the most effective manner for you and for your mobile device;
- to allow you to participate in interactive features of our service, when you choose to do so.
- INFORMATION SHARING AND DISCLOSURE
- Protecting the information shared by you is very important to us and we are not in the business of selling our customers' Personal Information to others. We may share your Personal Information only with certain third parties as set forth below:
- Subsidiaries: Any member of the group, which means and includes subsidiaries, ultimate holding company and its subsidiaries, who support the processing of personal data under this policy.
- Authorized third-party vendors and service providers: The information shared by you on this Website may be shared with third-party vendors and service providers who support this Website, such as by providing technical infrastructure services, business analytics, and data processing who process your personal data on behalf of the website and in accordance with the applicable Data Protection Laws. This includes supporting the services offered through the Website for: data hosting services, providing fulfillment services, distributing, communication being sent, supporting or updating marketing lists, facilitating feedback on services and providing IT support services from time to time.
- Partners: The information may also be shared with one or more of our Partners, in which case we may share certain information with them in order to coordinate with them on providing the services to our users.
- Business transfers: Sharing of information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy that may have already been entered into or will enter into future agreements.
- Legal/Public Authorities: We may be required to share the aforesaid information with government or legal authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences, to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims. More information regarding this has been provided below.
- Protecting the information shared by you is very important to us and we are not in the business of selling our customers' Personal Information to others. We may share your Personal Information only with certain third parties as set forth below:
- LEGAL OBLIGATIONS FOR PROCESSING INFORMATION
- The Website relies on a variety of legal bases to process data, including:
- as necessary to fulfill the Website Terms;
- consistent with your consent, which you can revoke at any time;
- as necessary to comply with legal obligations;
- to protect you vital interests, or those of others;
- as necessary in the public interest; and
- as necessary for Website (or others’) legitimate interests, including any interests in providing an innovative personalized, safe and profitable service to you, unless those interests are overridden by your interests or fundamental rights or freedoms that require protection of personal data.
- Consent to these terms may be withdrawn at any time. Such withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
- The Website relies on a variety of legal bases to process data, including:
- PUBLIC AUTHORITIES ACCESS REQUEST
- We respect the rules and laws of the jurisdiction in which we operate, as well as the privacy and rights of our users. Accordingly, we have the following principles and procedure set up for responding to a disclosure request received from a public authority, including judicial authorities (“Public Authority”) that involves your personal data as defined under applicable data protection laws.
- Review of request’s legality: We will review the legality of the request, and challenge the request if, after careful assessment, it concludes that there are reasonable grounds to consider that the request is unlawful under the laws of the country of destination, applicable obligations under international law and principles of international comity.
- Data minimisation: If we find that a request is lawful and binding, we will disclose only the minimum amount of information necessary to comply with the request.
- We respect the rules and laws of the jurisdiction in which we operate, as well as the privacy and rights of our users. Accordingly, we have the following principles and procedure set up for responding to a disclosure request received from a public authority, including judicial authorities (“Public Authority”) that involves your personal data as defined under applicable data protection laws.
- YOUR RIGHTS
- Under applicable laws, you have the:
- Right to access: You have the right to access, update or rectify the information collected by the Website, and you may email us at info@metadome.ai to request a copy of the Personal Information the Website’s databases currently contain (if you require additional copies, we may need to charge a reasonable fee).
- Right to correction or rectification: You have the right to have your information rectified if that information is inaccurate or incomplete by emailing us at info@metadome.ai, using the same email address associated with your use of the Website or your account with the subject line “Correction or Rectification”.
- Right to restrict: You have the right to cease or restrict the use of our Website and have your Personal Information deleted from our Website.
- Right to object: You have the right to object to and restrict certain processing of your Personal Information which includes the right to object to processing of your data for direct marketing purposes, or you object to the processing of your data based on a legitimate interest and there are no other overriding legitimate grounds for the processing.
- Right to erasure (right to be forgotten): You have the right to erase or delete your Personal Information if it is no longer necessary for the purposes for which it was processed unless retention is necessary for compliance with any law for the time being in force. All information collected by the Website such as information from cookies and information collected with consent under this Policy shall be deleted.
- Right to withdraw consent: You have the right to withdraw your consent at any time where we rely on your consent to process your Personal Information, but this will not affect any processing of your Personal Information that has already taken place before the withdrawal of your consent.
- Right to opt out: You have the right to opt out at any time from allowing further access to your Personal Information and apply to delete the Personal Information stored with the Website.
- You may exercise any of your rights mentioned above at any time by contacting us at info@metadome.ai.
- Please note that you must verify your identity before we process your request. You may be required to provide email confirmation or other information in order for us to verify your identity.
- We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Policy. We take reasonable measures to destroy or de-identify Personal Information in a secure manner when it is no longer required.
- Under applicable laws, you have the:
- COOKIES AND SIMILAR TECHNOLOGIES
- Our Website uses cookies and similar technologies to enhance your experience. You can manage cookies via browser settings or opt-out through cookie preference tools. Types of cookies used include:
- Essential Cookies – Required for core website functionality.
- Performance and Analytics Cookies – Collect information on website usage to improve user experience.
- Advertising (Targeting) Cookies – Used for personalized advertising (if applicable).
- You may opt-out of certain cookies through your browser settings.
- To learn more about cookies and its purpose, please read our Cookie Policy
- Our Website uses cookies and similar technologies to enhance your experience. You can manage cookies via browser settings or opt-out through cookie preference tools. Types of cookies used include:
- DATA SECURITY
- The security of your Personal Information is important to us, however ,you understand that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use and implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse, we cannot guarantee its absolute security. You are responsible for any breach to your privacy in case of negligence on your part such as sharing of your login credentials with someone else or leaving your personal device(s) unattended while accessing the website.
- DATA STORAGE
- You acknowledge and agree that all information, content and data entered into the Website and/or application will be securely stored by the Website at designated data centers in accordance with all other applicable laws. We shall use physical and technical security measures to protect your data, including, but not limited to, encrypted data connections to designated data centers, encrypted data storage, firewalls, and electronic surveillance of designated data centers.
- DATA RETENTION
- We retain your Personal Information when we have an ongoing legitimate business or legal need to do so.
- The period of retention will vary depending on the amount, nature, and sensitivity of Personal Information involved but generally, this decision is shaped by the following criteria:
- If the data is necessary to provide our Service.
- If we have a legal or contractual need to retain the data.
- If you have the ability to access, edit and delete the data within your Metadome.ai account.
- If you would reasonably expect that we would retain the data until you remove it or until your Metadome.ai account is closed or terminated.
- We retain IP addresses and device data collected from you using first-party or third-party content created using our Services for 60 days but no more than a year post the user exit.
- After the expiration of the applicable retention periods, we will either delete or anonymize your Personal Information.
- CHILDREN'S PRIVACY
- Our website is not intended for children under 13 years of age. We do not knowingly collect or solicit any information from minors. In the event that we learn that we have inadvertently collected Personal Information from a child below the mentioned ages, we will take reasonable steps to delete that information unless we are legally obligated to retain such information. If you believe that we might have any information from a child under 13 years of age, please contact us at info@metadome.ai.
- CROSS-BORDER DATA TRANSFERS
- Since we operate in the United States as well as in India, your data may be transferred to, stored, or processed in the United States or India. By using the Services, you consent to the transfer of your information outside of your country of residence or any other country in which we or our parent, subsidiaries, affiliates, or service providers or business activities exist, which may have different data protection rules from that of your country. If you have any concerns about your data protection as it relates to the country or origin of your business/entity/individuality, please contact us at info@metadome.ai or reach our Data Protection Officer (DPO) or mail us at the address mentioned in this Policy.
- DO NOT TRACK (DNT)
- Some browsers offer a "Do Not Track" (DNT) option. We do not currently monitor or follow any DNT browser requests but provide opt-out options for personalized ads and cookies.
- DATA PROTECTION OFFICER
- We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Policy and shall be the point of contact for any grievance redressal. If you have any questions about this Policy, please contact the DPO using the details set out below under “Contact Us”.
- CHANGES TO THIS POLICY
- This Privacy Policy will evolve with time, and when we update it, we will revise the "Effective Date" herein and post the new Privacy Policy on this page. To stay informed of our privacy practices, we encourage and recommend you review the Privacy Policy on a regular basis as you continue to use our Services.
- You acknowledge and agree to review this Privacy Policy periodically and become aware of modifications. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of our Services, and you are still responsible for reading and understanding them. Your continued use of the Website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
- CONTACT US
- We understand that you may have questions regarding this Policy, including your Personal Information, how it may be collected, and how it may be used. You may email us or reach our Data Protection Officer (DPO) or mail us at the address mentioned below with any concerns or privacy-related questions that you may have.
Corporate Office (USA)
Adloid Technologies Inc
Attn: Data Protection Officer
dpo@metadome.ai
(+1) 408 802 3404
Sevenco 888 W, Big Beaver Road, Suite 200, Office 239,
Troy, Michigan 48084
Corporate Office (India):
Adloid Technologies Private Limitied
Attn: Data Protection Officer
dpo@metadome.ai
(+91) 97175 04555
AIHP Signature, Phase IV, Udyog Vihar, Sector 18,
Gurugram, Haryana - 122015, India